How do I return a product?

Created by Mark Honigsberg, Modified on Wed, 17 Aug 2022 at 05:01 PM by Mark Honigsberg

Return shipping is the responsibility of the customer. We recommend using FedEx, UPS or USPS to ship back any returns. Please be sure to obtain tracking information so that you are able to track your package and can see when it arrives to our warehouse. Swing set returns are subject to a 25% restocking fee. 

If you would like to return a product that was purchased from our Eastern Jungle Gym website, simply address the package to the following:


Eastern Jungle Gym

ATTN: [Order #]

30 Commerce Dr.

Carmel, NY 10512


Upon our warehouse's receipt of the package, your refund for the items returned will be processed back to the original payment method used. Please allow for 3-5 business days for the refund to show up in your account.


See our Return Policy for more details.


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